Cox internet throttling ps4 download on wired interent

My Speeds have always been significantly slower than promised. I operate at half the speed paid for with huge packet loss. Working remote full time I decided to invest into perhaps a better plan to assure connection/speeds would not be a concern. I have had Tech/Customer Service help me online. They were so confident there was an issue because my average Mbps Download with Ethernet cable is about /Mbps Download. Wireless Devices under /Mbps Download. They found out my internet was "Throttled" due to an illegal download of Green Lights and Ordinary People. They could not tell me much more than that.

They are liars! My bill is up to a month! Don’t waste your time and money. They are money hungry! NEVER AGAIN.. They gave me a phone line and said I didn’t have to pay for that and now chafing me for it! Also all these hidden fees!

I recently switched to Cox Communications for my internet-only service. My previous provider had extremely poor customer service and connectivity (sometimes it would take up to minutes to successfully get on a zoom seminarworse than dial-up!). Although I've only had Cox Communications for about 2 weeks, I am pleased so far with their service. Why, you ask? The first reason is that internet set up was a breeze. I received my modem the next day and was hooked up and online in under 10 minutes with no issue whatsoever. I've had real no issues with connectivity or delayed download speeds. Super nice! I do pay a little bit more ($15) for monthly Cox internet service, but in my opinion, it's worth it.

Every night for the past month or more nighttime upload speeds drop to 5,10,15 when we pay for gigablast internet service, their max. This is just totally unsatisfactory. Usually by am all of a sudden speeds magically go back to a solid 35, which is their max residential speed here in Norfolk, Virginia. Why advertise what you do not provide. My equipment is just a few months old Netgear A6 and modem latest. I've been complaining and calling constantly with no solution. They are ALWAYS quick to try and blame your equipment. I guess they are instructed to do so to try and sell their crap. Worst internet service around, top dollar, over per month for true crap service. Gigablast, sureright. Max down varies, max up 35 down to at night. Not exactly Gigablast lol. The absolute worst.

We got rid of Cox Cable and stuck with the Cox internet only. They sent us a new modem and a giant box to return the countour box, wifi router and two additional receivers. We took the items in the prepaid box to UPS. They weighed the box, and gave us a receipt. That was on October 1, Today is October 5th. We got an email stating that we still need to return the equipment, that they only received one tiny contour receiver. Well, we have a receipt from UPS with the weight of lbs the day we returned. I find it hard to believe they only received one tiny additional receiver which weighs lb. They are unable to use the tracking information we provided. They don't know what happened. They are charged us upwards of $ for unreturned equipment. I complained on the Better Business Bureau. All I can do is get help from someone, anyone. This is horrible.

Prices go up every years after promotions expire and you constantly have to chase a rate, which, more than likely, will still end up being higher than your promotional rate. Cox would rather see a customer go than provide them with consistent service at a consistent price. The games with pricing are just plain aggravating!

I have been calling Cox 2 weeks before moving into my home so I can have service for my job. I have gotten a date going into October ! I'm in August and I move into my home in September! This means I will lose my job! I just bought a home to lose my job and lose the home I JUST PURCHASED! They do nothing to get me a sooner one. I have 3 kids and I'm so stressed out that I will be losing my only income to support my kids and provide a roof over their heads. All because COX will not find any way to help me out here. I had them previously for 3 years before moving and this is their thanks to me for coming back. And to make matters worst they are the only ones who services my area. This is my experience as of today 9/7/ still no internet calling into work every day and still no help from COX.

I could call or chat with Cox nearly every day if I had the time or patience. Nearly every day down speeds are less than mbps which continues for several hours if not all day. Some days the speed is back up above mbps down which is acceptable to me. Tech support is basically useless. I hear “everything checks out fine. Your modem is fine. We detect no issues. Run speed test at this link.” I run a speed test from their site and get the same slow result. If there was another provider I would drop Cox in a second.

I signed up for $49 a month and my bills were at that number for e months and then I was seeing Cox charging my bank account $93 a month without letting me know. So I don’t recommend to you to set up automatic payment with Cox.

I used Cox for the last year and their service and product has been great until they jacked up my monthly bill. I called and called until finally getting to the Loyalty Team (). I politely asked if they could honor my original service agreement and they refused and said it's not possible and instead tried to up-sell me on more products. I asked again if there was any way they could help me and was hung up on. I am very surprised at this lack of respect. I will be cancelling my service immediately.