Problem:
- Unable to send files via Bluetooth
- Unable to receive files via Bluetooth
Solution:
- Before pairing and connecting your devices, make sure that Bluetooth is enabled on both devices, and that both devices are discoverable and visible to other nearby Bluetooth devices (for laptops, check that the file receiving screen is displayed).
- Keep the distance between your phone and the Bluetooth device within 10 meters, the effective range of Bluetooth.
- Receive the file at the receiving end promptly after the file is sent as file transfer will terminate upon timeout.
- Pair and connect your devices before transferring files via Bluetooth.
- Confirm that the Bluetooth device of the receiving end supports the format of the file you are trying to send. If not, the transfer will fail.
- If your phone is connected to a GHz Wi-Fi network, interference will occur with Bluetooth as it also works on this frequency band. In this case, disable Wi-Fi before making a transfer again. Alternatively, if your phone and the wireless router both support 5 GHz Wi-Fi, connect your phone to the 5 GHz Wi-Fi network instead. Consult the router manual for further information.
Note:
- iPhones can be paired with Huawei phones using Bluetooth, but do not support file transfer.
- If you share a music file downloaded in the pre-installed Music app via Bluetooth, the file at the receiving end will be changed to a non-audio format and cannot be played. Therefore, you cannot share downloaded music within the app with other Bluetooth devices. To share music files downloaded in the pre-installed Music app via Bluetooth, open Files, go to , locate the song to be shared, and share it via Bluetooth.
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