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How can I restore my lost progress?
Updated 4 months ago
If you have previously saved your progress using Facebook, Game Center or Google Play Games, you&#;ll be able to restore it even if you reinstall the game or if you switch devices. Just follow the instructions below:
- Log in with the same account used before;
Once you complete these steps, a pop-up will appear and ask you if you wish to start a new game, keep your current progress, or download the progress previously saved. Make sure you select the option to DOWNLOAD to bring your progress back.
You can find more information on how to save and transfer your progress by reading this article.
Changing from another OS (Android to iOS and vice-versa)
If you ever change devices, you&#;ll only able to restore your progress if both systems have the same game version installed. However, as different operating systems require different maintenance routines, it is not always possible for updates to apply to both systems at once.
In this case, you&#;ll have to wait for a newer version to be available on your device&#;s store. And remember that you can only transfer progress across, as iOS devices do not support Google Play Games accounts and Android devices do not support Game Center accounts.
Load the Correct Account
When you try to restore your progress, after you log in, a pop-up will ask if you want to keep the current progress, start a new game, or download a previous saved game if you have it:
- &#;Start new game&#;: your current progress will be overwritten and you will start from the beginning.
- &#;Keep current&#;: will save your current progress in the game and link it with the account you just logged in, so you&#;ll lose any saves that you had on this Facebook account before.
- &#;Download&#;: will download the progress you have previously linked to the account you logged in with. If you want to recover the progress you saved with a Facebook, Google Play, or Game Center account before, you must choose this option when prompted with the pop-up.
If you overwrite your progress, please, tap here to find further assistance.
I can&#;t remember my Game Center / Google Play Games password
- You can tap here to learn more.
Still Cannot Recover my Account
If you have any issues recovering your account, please submit a ticket using our in-app submission form:
- Tap the chat bubble on the top right.
- Select &#;I need help with progress and personal info&#;.
- Select &#;It&#;s about account progress and so on&#;.
- Select &#;I&#;ve lost all my progress. Can I get it back?&#;.
- Follow the on-screen instructions.
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