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Genshin Impact slow download issues on PC include a possible fix
Here’s a few other answers to some of those first day install problems from the Genshin Impact team:
After opening the game, the game does not respond/the game does not launch.
Please check if you have an anti-virus program installed, and check if this program is blocking any files related to Genshin Impact's installation. If it is, please remove said blockage, set the relevant files to "trusted," or close the anti-virus software before re-opening the game.
After launching the game, the game is stuck on a white screen before the Genshin Impact logo can appear.
Please check if a folder named "DXSETUP"exists within your installation directory. If so, please double-click on the "www.cronistalascolonias.com.ar" executable within the folder to manually install DirectX 11 before restarting the game. If not please download and install DirectX
When launching the game, the following error message appears: "Failed to download resource files or network error. Please try again. Code: "
Please try re-launching the game. If this does not work, please uninstall the launcher, delete the game intallation package, and reinstall Genshin Impact.
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